If this is an emergency, please refer to your Orientation Checklist, in your Homeowner Manual, for the contact information specific to your issue. For example, if this is regarding a water leak, you will find the plumber’s phone number on the Orientation Checklist. You can also contact our Warranty hotline at 206-413-9121.
To Report a Warranty Claim:
Log In to the Warranty Portal Below
Your username and password for the Warranty Portal are located under the Warranty section in your Homeowner Manual.
Once You Are Logged In:
• Select the Warranty tab on the top navigation bar.
• Select New Claim to add your warranty request.
• Provide a detailed description of the warranty request and any photos if necessary.
• Click the Save button at the top of your warranty request.
A Warranty Service Rep Will Contact You
Expect to hear from one of our representatives shortly to schedule/inspect your claim.
Our office hours are Monday through Friday, 7:30 am to 4:30 pm. Warranty service appointments are typically scheduled Monday through Friday from 8:00 am to 3:00 pm (excluding holidays).